Shipping Policy & Info.

GENERAL INFORMATION

COMPANY HEADQUARTERS:

LazyOne, Inc.

2885 NORTH 200 WEST

NORTH LOGAN, UT 848341

CARRIERS ARE USPS OR UPS: DETERMINED BY THE DELIVERY SELECTION, PACKAGE SIZE & WEIGHT

YOU WILL RECEIVE AN AUTOMATED TRACKING EMAIL WHEN YOUR ORDER SHIPS

ORDER DELIVERY IS DETERMINED BY THE TIME AT WHICH THE ORDER IS PLACED

Same-day shipping deadline:

  • Before 12:00 PM (MST) Monday - Friday, order will be shipped the same day
  • After 12:00 PM (MST), order will be shipped the next business day

DELIVERY EXPECTATION:

Standard Shipping Orders

  • Allow 1-2 business days for processing, then 5-7 for delivery
  • Business days: Monday - Friday (excluding holidays) | Saturday delivery is not guaranteed as it depends on carrier policy & procedure

Expedited Shipping Orders

  • Business days: Monday - Friday (excluding holidays) | UPS Saturday delivery is not offered by LazyOne
  • Example: If you placed your order with overnight shipping before 12:00 PM on Friday, you would receive the shipment on Monday. If the order is placed after 12:00 PM on Friday, it would be shipped on Monday and delivered on Tuesday.

COST

OUTGOING SHIPPING CHARGE

SHIPPING COST VARIES BASED ON DELIVERY SELECTION.

1- Standard Delivery (5-7 business days)

  • Orders over $75.00: FREE
  • Orders under $75.00: $9 FLAT RATE

2- Expedited | Overnight Delivery

  • Calculated at checkout and varies based on: Weight | Quantity | Distance

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RETURN SHIPPING CHARGE

YOU WILL BE RESPONSIBLE FOR RETURN SHIPPING COSTS, SEE OUR RETURN POLICY.

LOST PACKAGES

On rare instances, an order can be lost by our carriers. If you feel this has happened to your order, LazyOne has a proactive procedure we follow. Please email help@lazyone.com for instructions. Your participation & help will be required.

We will review your case and work with the carrier to determine the best course of action. This process will take 72 or more hours for resolution.

CANADA ORDERS

LAZYONE WILL SHIP TO CANADA WITH A FEW SMALL EXCEPTIONS TO OUR REGULAR US SHIPPING POLICY.

• NO FREE RETURN SHIPPING:

We DO NOT offer any free returns for international orders. If you need to return an item, you will need to pay the shipping costs to send it back to us.

• NO FREE OUTBOUND SHIPPING:

Sorry, shipping to Canada is more expensive than shipping within the US. Because of that we cannot offer any free outbound shipping for international orders.

• LONGER SHIP TIMES:

Because the shipments need to get through the border, and in some cases, travel very far, it will take more than 5-7 business days to receive a package. Please plan your purchase accordingly! Thank you!

GIFT INFORMATION

NO PRICE VISIBILITY

  • Orders are shipped with one packing slip that only shows the shipping address and the content list –no pricing.

RETURNS (STORE CREDIT)

  • With exchange requests for alternate size or design of a LazyOne gift, we offer a process to assist them. This does not affect the original order. For additional information, please review our Return Policy.

CARDS | CERTIFICATES

  • LazyOne.com does not offer gift cards or certificates. We are unable to honor retail gift cards distributed by our franchises.

CONFIDENTIAL | ANONYMOUS

  • Billing (sender) information is kept confidential when we a gift recipient contacts us regarding an order but can’t verify the billing party.
  • At the recipient’s request, we may reach out to the sender to inform them of the inquiry. We do not guarantee or promise a follow-up or response from the sender.

NO MESSAGE OPTION

  • LazyOne currently does not offer a personal message option with any order.

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